People sitting and standing at work at the desks, happily talking of outsourced IT company

Businesses in London depend on technology to run their operations. But keeping up with the latest technologies and addressing IT issues can be a daunting task. That is why many companies choose to outsource their IT support needs.

As an experienced outsourced IT support company in London, Operum.Tech can help businesses take advantage of the latest technologies, reduce costs, and ensure that all systems are running smoothly.

In this blog post, we’ll look at some of the key services you should expect from a reliable Outsourced IT support business in London.

1. 24/7 or 13 hours a day, 5 days a week Availability of IT Support Services

A reliable Outsourced IT support business in London should provide customers with dependable support but should that be 24/7 or maybe 13/5.

First, what is 13/5?

It is an operation where the support is available for 13 hours a day 5 days a week. For example 8 am to 9 pm. Monday – Friday.

The first step is to establish when your team requires support.

If your core of operation happens Monday – Friday, from 9 to 5. Going 24/7 might not be the cost-effective step. Let me explain.

The first step would be to check when your team need support.

From experience, we know that the majority of businesses that work 9 to 5 are active only between hours 8 am to 9 pm.

Another important factor to consider is the availability of 3rd parties your business operates with. If they don’t operate extended hours then the support outside business hours is purely for a placebo effect as no solutions will be provided until the following day.

In reality, it is customers prefer to have fully outsourced IT service and access to knowledgeable and experienced professionals who can assist when needed during the time when their team operates.

During that time the support team should also be able to provide remote support for a variety of needs, from simple setup tasks to more complex troubleshooting.

2. Proactive Maintenance and Monitoring

Proactive maintenance and monitoring are important parts of having a comprehensive IT support service.

With the help of an IT support business in London, businesses can create customised MSP service provider contracts that provide all the necessary network support requirements. This ensures improved IT support services for their organisation and improves business efficiency. Performance issues

Having fully managed service providers to monitor and manage your IT systems also gives businesses the benefit of having an experienced team of professionals who can assist when needed.

Through proactive maintenance, they can identify and fix problems quickly before they become larger issues that would cost more time and resources to resolve.

3. Security Solutions for Data Protection

When it comes to protecting sensitive data, organizations have a range of security solutions at their disposal. From outsourcing companies to outsourced IT support and disaster recovery services, there are various options available to help safeguard against cyber threats.

Cybersecurity measures such as firewalls, antivirus and intrusion detection systems can all add an extra layer of protection to your technology. Outsourced IT support can also be beneficial in ensuring that your technology is functioning optimally, while disaster recovery can help minimize downtime in the event of a system failure.

4. Network Design and Implementation

Network design and implementation is a crucial elements of any business’s IT setup. By outsourcing network support, businesses can take advantage of a dedicated account manager who will ensure the system runs smoothly and efficiently.

Additionally, they can benefit from fully outsourced support that provides experienced teams to handle technical issues quickly and effectively.

Furthermore, utilising the latest technology can enable businesses to stay up-to-date with the latest security features and security updates as network devices are frequently overlooked when performing updates.

With expert network support, an organisation will have peace of mind knowing that its IT setup is secure and functioning optimally.

Network Devices

Understanding what the best network devices for the job is important, from managed switches, powerful access points, firewalls, and Intrusion Detection System and Intrusion Prevention Systems such as

Cisco Firepower, Fortinet FortiGate, Palo Alto Networks Next-Generation Firewall or Snort which is an open-source IPS system that uses signature-based detection to identify and block threats.

It is highly customizable and can be tailored to specific network environments. Applying each type of device to specific scenarios can have the desired effect of keeping cybercriminals at bay.

5. Cloud Computing Solutions

Cloud computing solutions are becoming increasingly popular for businesses of all sizes. Companies are turning to managed services and outsourcing companies to help them stay on top of the latest technology trends, while also providing support for their existing IT set-up.

Cloud providers

This allows organisations to have access to advanced services without having to invest in additional hardware or personnel costs.

Using Office 365 with a suite of Microsoft applications, Google Workspace or AWS are popular choices.

By outsourcing IT services, businesses can benefit from a more secure network, improved performance and better cost savings.

Additionally, it can help to free up resources that would otherwise be devoted to IT management. Companies can also bonus from the added expertise and guidance of an experienced partner who understands their business and quickly implement any changes that are required.

6. Software Installation and Troubleshooting

Software installation and troubleshooting is a core part of any IT service since it ensures that the latest applications are installed correctly and optimized for maximum performance.

It can also help to detect potential errors and problems with existing applications, allowing them to be quickly fixed before they have a major impact on operations.

7. Outsourced Server Management and Support Services

Outsourced Server Management and Support Services are an important component of any successful IT setup. These services provide companies with the ability to effectively manage their servers and maintain them securely.

This ensures that the system is always running at its optimal performance level, reducing downtime and increasing productivity.

Outsourced Server management involves monitoring and managing the entire server environment, including hardware, software, applications and security. This includes the patching, identification of performance degradation and the installation and configuration of new systems. It also involves monitoring server usage for peak times to keep system resources available for business operations.

Outsourced Support services cover a range of tasks from basic technical support to more advanced troubleshooting.

8. Help Desk Services for Technical Assistance

Help Desk Services are an essential component of any organization’s IT strategy. They provide customers with access to expert support whenever they need it, ensuring that technical issues are addressed quickly and effectively.

With a dedicated service desk and a team of specialists, support providers can offer a wide range of services, including hardware and software support, network troubleshooting, and problem resolution. By outsourcing IT services to a support provider, organizations can profit from excellent customer service, cost-effective solutions and scalable services that can be customized to meet their unique needs. With the right help desk in place, organizations can minimize downtime, improve productivity, and increase customer satisfaction as opposed to an “in-house” team.

9. Data Backup and Disaster Recovery Solutions

Backup and disaster recovery solutions are essential for protecting an organization’s critical data from loss due to catastrophic events. Outsourcing companies offer a range of backup solutions such as Cloud 2 Cloud or Local backup.

Additional business goals from a DR point of view is the use of Cloud Services as this enables much faster and easier recovery in case of disaster striking a local site and bringing core business back online much faster. That can help organizations prepare for potential disasters. DR Solutions’ service uses advanced technology to ensure that data is backed up and recoverable in the event of a system failure or natural disaster. Data backup solutions provide a simple and cost-effective way to ensure that data is secure and protected from accidental loss or corruption.

10. IT Infrastructure Optimization and Upgrades

IT Infrastructure Optimization and Upgrades are essential for organizations that want to remain competitive in a rapidly evolving business environment. By outsourcing IT optimization and upgrades to a managed services provider, organizations can stay ahead of the curve by utilizing the latest technology available on the market. An MSP can provide comprehensive support contracts that include evaluating existing infrastructure, helping with the implementation of new technology, and long-term support. Outsourcing these tasks to a fully managed service provider can significantly reduce costs while ensuring that a company stays ahead of the competition as opposed to an “in-house team” by utilizing the most up-to-date technologies. It also provides peace of mind in knowing that all aspects of IT infrastructure are taken care of by an experienced and reliable partner.

11. Cybersecurity Awareness Training for Employees

Cybersecurity Awareness Training for Employees is essential for businesses of all sizes and types. Cybercriminals are constantly finding new ways to infiltrate companies, which requires your team to be knowledgeable about the latest cyber security threats and how to protect against them. By providing regular cyber security awareness training, business clients can ensure their team is equipped with the knowledge they need to prevent data breaches and other cyber attacks.

Additionally, outsourcing IT services to a provider can be an effective way for companies to ensure their customers are protected from current threats. This cost-efficiencies solution is helpful for many businesses as it allows them to access expert support without having to hire additional in-house personnel.

12. Endpoint Security Solutions for Improved Protection

Endpoint Security Solutions for Improved Protection is a must for businesses of all sizes and it should be a part of a strategic approach. Endpoint security service protects against malicious threats by using advanced technologies and machine learning, artificial intelligence to detect and block attacks on the endpoint devices, such as laptops, desktops, servers, and mobile phones. Furthermore, it provides an added layer of protection by detecting and blocking malicious activities from entering the system.

Furthermore, outsourcing IT services to a provider allows companies to benefit from market-leading solutions without having to invest in costly technology and infrastructure changes. This lower-cost solution is beneficial for many businesses as it reduces spending and allows them to gain benefits from expert knowledge and support.

Next step

That’s a wrap on another in-depth IT blog from yours truly. As ever, I hope you found it informative, engaging, and useful. I’ve spent a quarter of a century working in IT, building up the knowledge and expertise to help YOU with your tech problems and make your digital life easier. As well as sharing what I have learned for free through this weekly blog. I have also assembled a friendly team of experts who specialise in IT support in London, nationally, and internationally.

If you need a helping hand, simply message [email protected] or call us on 0800 389 6798. Our IT support services for businesses include everything from cyber security, cloud computing, and IT compliance to IT infrastructure support and more. We love working with our IT support clients and using our IT knowledge and experience to make their lives easier. We take care of the tech stuff so you can focus on what you do best. You can contact us by clicking here.

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