Ubiquiti

In recent years, the landscape of IT support has shifted dramatically. Ten years ago, a good 80% of Operum Tech’s IT support was delivered on-site; now, it’s closer to 8%. Faster internet and better remote software have enabled this shift, but where does that leave your traditional on-site support?  While remote IT support brings speed,… Continue reading The Evolution of IT Support: Onsite vs. Remote Solutions

AI tools are no longer sci-fi plot points but a big part of daily life for many SMEs. You might use them to draft proposals, summarise meeting notes, pull together marketing ideas, or explain something technical in plain English.  Most of the time, the results feel accurate and impressively quick. But sometimes AI produces answers… Continue reading When ChatGPT hallucinates: What SMEs should know about using AI safely and smartly

As an experienced IT expert with over 25 years in the field, I would like to help you protect yourself from one of the most damaging threats on the internet: phishing. Phishing is a type of cyberattack that uses deception to trick you into giving away your sensitive information. It can take many forms, from… Continue reading How to Stop Phishing: An Expert’s Guide – Part One