Partner First

AI tools are no longer sci-fi plot points but a big part of daily life for many SMEs. You might use them to draft proposals, summarise meeting notes, pull together marketing ideas, or explain something technical in plain English.  Most of the time, the results feel accurate and impressively quick. But sometimes AI produces answers… Continue reading When ChatGPT hallucinates: What SMEs should know about using AI safely and smartly

Today’s blog will explain how ‘Incognito Mode’ works on your web browser and explores the question of whether our online activity is ever truly private. I’ll look at the pros and cons of incognito mode using my years of experience working in IT support. Okay, first, let’s consider why we’re focusing on incognito mode today.… Continue reading Incognito Mode: Who Can See What I’m Doing Online?

In recent years, the landscape of IT support has shifted dramatically. Ten years ago, a good 80% of Operum Tech’s IT support was delivered on-site; now, it’s closer to 8%. Faster internet and better remote software have enabled this shift, but where does that leave your traditional on-site support?  While remote IT support brings speed,… Continue reading The Evolution of IT Support: Onsite vs. Remote Solutions