Partner First

Bringing on a new hire should be simple. The reality? It’s usually anything but. When IT onboarding is delayed, disjointed, or handled manually, it disrupts workflows, frustrates new starters, and exposes businesses to unnecessary risks. First impressions matter—and if new employees spend their first few days chasing logins or waiting for access, it’s hard to… Continue reading IT Onboarding a new starter: a pain-free guide to adding staff

We’ve all become so reliant on the internet in business that losing connectivity can be, well, pretty frightening! Halted operations, disrupted communications, and severely hamstrung productivity. The consequences can be dire.  However, with the right approach, you can quickly minimise the disruption.  This guide to internet outage solutions will provide practical steps to: In short,… Continue reading Just Lost Internet in the Building – What Does a Small Business Do?

In recent years, the landscape of IT support has shifted dramatically. Ten years ago, a good 80% of Operum Tech’s IT support was delivered on-site; now, it’s closer to 8%. Faster internet and better remote software have enabled this shift, but where does that leave your traditional on-site support?  While remote IT support brings speed,… Continue reading The Evolution of IT Support: Onsite vs. Remote Solutions