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IT Support in London
It's a kind of IT Magic
Welcome to Operum.Tech
Experience Our Managed IT Support!
At Operum.Tech, we understand that changing your Managed IT Service Provider (MSP) can be a challenging and worrisome decision.
You may be concerned about trying a new team and questioning whether they have the expertise and experience to handle your IT needs.
We know you don’t want to make an expensive mistake or risk your job, but if you believe your current provider isn’t offering the best possible service, we’re here to change that!
With over 25 years in the business, we’ve helped companies across various industries, including finance, advertising, hospitality, recruitment, and many more.
We’ve invested considerable effort into delivering top-notch service, so make sure to leverage our expertise!
What can you expect from our IT Support?
- Peace of mind with unlimited remote and onsite support
- Fixed cost IT support in London
- Comprehensive management of your office and cloud infrastructure
- Support available from 8:00 AM to midnight on weekdays, 9:00 AM to 4:00 PM on Saturdays, and a team on-call for Sundays
- Top-notch antivirus software to protect your devices
- Regular network scanning to ensure a secure environment
- Hassle-free onboarding and offboarding with just an email request
- Assistance with license management and elimination of duplicates
- Consolidation and management of your domains in one place
- Management of 3rd party providers
- Up to 50% discount on projects
By entrusting your IT tasks to our team, you can focus on impressing your customers and colleagues with your true expertise. Give us a try and experience the difference with Operum.Tech’s Managed IT Support in London!
Unlimited support as a standard
Onsite and remote.
We make it simple
You'll have a dedicated engineer and one point of contact. They will be responsible for providing your service and making your life easier.
We remove the risk of getting a new IT team
Our customers receive a free three-month trial, which they can cancel anytime. After this, we charge an affordable fee of £25 ppm per minimum 50 users.
Our IT support Services:
Our Day-to-day IT Support in London
We provide essential support from onboarding to offboarding and at every stage of the employee life between. If you use any sort of IT system, you’ll want to make sure everything goes smoothly for you and your employees so that you can carry on with your tasks. Our team’s default approach is “How can I help?” instead of “No, we don’t do that”.
Touchless IT Support
Operum can keep replacement and spare computers in our offices in the UK, US and EU and are ready to ship to you as soon as you need them. This requires minimum involvement from your team. One email with instructions and our team will deal with ordering, configuring, cleaning, reinstalling, shipping and talking to end users to ensure smooth on or offboarding. No more hassle with ordering couriers, finding correct compatible equipment, or wiping old data. With us it is a bit like magic, it just happens.
Cloud Management & Server, Network
Most IT systems need regular management if you want to keep them running at their best for as long as possible. Unfortunately, most people don’t realise this, and fewer still know how to do so effectively. Avoid breakdowns and disasters with Operum’s managed IT support. We’ll monitor your servers, networks, and cloud servers to ensure that everything is up-to-date and working as it should.
IT Relocation
At Operum, our IT relocation services are designed to minimise downtime and disruption for your business. We understand that moving your IT infrastructure can be a complex and daunting task, so we work closely with you to develop a custom plan that meets your specific needs. Our team of experienced professionals will handle all aspects of the move, from packing and shipping to installation and testing. We also offer post-move support to ensure that your IT infrastructure is up and running smoothly once you are in the new office.
IT Consultancy
Operum provides an IT consultancy service that offers advice and support to businesses on a range of topics, including technology strategy, implementation, and operations. Operum has a team of experienced consultants who work with clients to understand their business objectives and needs, and then develop and implement tailor-made IT solutions that help businesses achieve their goals. Operum has expertise in a range of industries, including healthcare, retail, manufacturing, financial services, and non-profit. In addition to providing consultancy services, we also offer ongoing support to help businesses improve and maintain their IT infrastructure. We provide advice to our customers for over 25 years, and thanks to the fact that we have customers in different sectors we have gained valuable experience which we can bring across.
IT Strategy
Having a clear IT strategy is essential for any business, and Operum can help you develop an actionable plan for achieving your business objectives. This might encompass anything, from a digital transformation project to a new software solution. Our team of experts will work with you to assess your current IT setup and identify any potential areas for improvement. We will then develop a custom plan to ensure that your technology supports and enhances your core operations.
Managed IT
Operum’s Managed IT as a Service protects your business from technology failures and downtime by proactively monitoring and managing your critical systems. We’ll monitor your network 24/7/365 and take corrective action to prevent problems before they impact your business. In addition, we’ll provide regularly scheduled maintenance to keep your systems running at peak performance. Our service includes regular patch management to ensure that your systems are protected against the latest security threats, and we’ll also keep your software up to date with the latest features and fixes.
IT Outsourcing
Operum offers IT outsourcing as a service to help businesses with their technology needs. Often small and medium-sized businesses don’t have access to in-house IT support and that is where we come in, providing a comprehensive range of services that can be tailored to the specific requirements of our clients. This might include help desk support, systems administration, and network management, alongside customised solutions for businesses that have unique IT needs.
IT Support Helpdesk
At Operum, we understand that even the most well-run businesses can encounter IT problems from time to time. That’s why we offer a comprehensive IT Helpdesk service that can provide expert assistance when you need it most. Our team of qualified IT professionals are available up to 7 days a week to help you with any issues that may arise, to ensure your employees have access to the support they require. Whether you’re experiencing a technical issue or simply have a question about your IT infrastructure, we’re here to help.
IT System Monitoring
Operum offers IT System Monitoring as a service to help businesses keep track of their IT infrastructure. The service includes status monitoring of all systems, as well as alerts that notify us of any issues. The service is designed to help businesses reduce downtime and improve efficiency while identifying potential problems before they cause major disruptions. By monitoring their IT systems, businesses can ensure that they are running smoothly and efficiently at all times.
IT Procurement
Choosing the right technology for your business can be a difficult and time-consuming task. Operum’s IT Procurement service simplifies the process by providing expert guidance and assistance in selecting the best technology for your needs. Our team will work closely with you to understand your business requirements and budget, and then source the most suitable options. We also offer ongoing support for any technology that we procure, ensuring that it continues to meet your ongoing needs.
IT Audits
Maintaining compliance with industry regulations and staying secure against cyber threats is crucial for any business. Operum offers IT Audits as a service to assess and evaluate your current IT systems, identify potential vulnerabilities, and make recommendations for improvement. Our team of experts will review all aspects of your technology, from network security to data management, to ensure that your business is protected and compliant. Regular IT audits can help prevent costly disruptions and protect the reputation of your organisation.
Hardware & Software Support
We’ll sort out any laptop issues and secure your data. When something goes wrong, you’ll be able to call our team to sort it as and when you need it. Depending on your requirements, you can opt for our standard or extended support.
You’ll be covered Monday to Friday from 9 am till 6 pm with our standard support.
Or select extended support for cover from Monday to Friday from 8 am till 11:59 pm with Saturday as standard (9 am to 6 pm).
Those that need extra can also purchase our Sunday support package.
We’ve got you covered with onsite and remote support. Whatever you need, we’re here.
Data and Disaster Recovery
No business is immune to the potential risks and disruptions of data loss, such as a natural disaster or cyber attack. Operum’s Data and Disaster Recovery service ensures that your business is prepared for any such event. We will work with you to develop a custom disaster recovery plan, including measures for backing up and storing critical data. In the event of a disaster, our team can quickly and efficiently retrieve and restore your data, minimizing any potential impact on your business operations.
The Operum Touch
Not everyone is a computer person, and we get that.
With Operum, you get managed IT support in London tailored to better suit your business. We provide IT support with a personal touch, including monitoring your technology to ensure everything keeps running as it should.
We’re not here to push anything more than you need. Securing cloud services and cyber security, managing cloud licenses, and providing IT consultancy keep us busy enough.
Our unique blend of expert IT knowledge and friendly support has helped us establish long-term relationships with many clients.
A partnership with us means you’re not alone. We understand that you can’t always predict what will happen next and it can be stressful if something happens beyond the bounds of your support package. The good news is that we are here to help, even if that means going above and beyond.
What’s so special about Operum IT support?
We aren’t just a corporation. We are your personal guides, dedicated to caring for your IT needs.
We’ll take care of you through any issues, big or small.
Our team has a high level of technical understanding (including 3rd party supplier management).
Say goodbye to limitations – we are here to assist you as often as you require, ensuring you become a better version of your business.
We make it simple: One engineer deals with your case from start to finish. They will take full responsibility for successfully managing and closing your case, providing you with peace of mind.
We’re a transparent, innovative, flexible, security-first, and solution-orientated support provider.
Operum is already helping around 3,000 users.
We complete tasks faster than our Service Level Agreement (SLA).
We have established many long-term relationships with our clients. The majority of our customers stay with us for decades.
It is no surprise that many of our past customers return to us for the IT support they need.
We pride ourselves on delivering excellent customer care every time.
We are the most trusted IT support for business users in London.
Can Operum Help You?
We understand how important it is to have IT support when you need it.
We provide our clients with the time and attention they require, always ensuring they get top-notch support.
We have sufficient resources and time to help each of our clients.
We employ technicians who are not only experts in their field but also deliver exceptional customer service.
We manage our workflow and perform detailed due diligence for every project to guarantee you get the service you require and as we promised.
Testimonial
What Our Clients Say
My husband and I have known and used Operum.Tech for many years now for our all our personal computers at home and the service we receive from the team at Operum is always first class. Their IT specialists are always punctual, polite and always get to the bottom of whatever problem we have. My husband and I would have no hesitation in recommending Operum.Tech and their team to future clients.
Verena Chalk
There are only positive things I can say about PCS Services. They are reliable, professional, punctual and extremely knowledgeable. They work quickly and just get on with the job. Their friendly and approachable manner makes them feel like part of our team and no job is a problem. They contact our IT department in our Head Office overseas and confidently take on all our IT issues. They are experts in their field and I highly recommend them to all.
Efi
We have been customers of PC Service these past ten years and cannot fault the service they provide. They employ knowledgeable specialists who attend to our computer problems efficiently and professionally and often at very short notice. See you before too long. Best wishes
Harriet C.
We have used PC Service for many years and have never been disappointed. The experts who have visited us – the last was Ivan, twice – have all been top quality and besides solving all our problems were invariably patient and understanding. PC Service’s rapid response to requests for help is especially impressive.
Michael Carroll