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In recent years, the landscape of IT support has shifted dramatically. Ten years ago, a good 80% of Operum Tech’s IT support was delivered on-site; now, it’s closer to 8%. Faster internet and better remote software have enabled this shift, but where does that leave your traditional on-site support?  While remote IT support brings speed,… Continue reading The Evolution of IT Support: Onsite vs. Remote Solutions

While IT support is serious business, the tech support world often brings its fair share of unexpected and funny moments. Here are a few of our favorite stories from the field, along with some practical lessons we’ve learned along the way… 1. “The Case of the Vanishing Internet” Picture this: an hour of intense troubleshooting,… Continue reading Tech Support Tales: The Funniest Tickets We’ve Seen Over the Years

As the year ends, most SMEs face the same pressure: finish client work, stabilise systems, and make sure nothing misbehaves during the SME holiday shutdown. One missed update or unclear handover can turn a quiet holiday into an unexpected support call — and that’s what makes switching off feel risky. This guide helps you avoid… Continue reading Switch Off and Log Out: How SMEs can truly disconnect over the holidays (without the panic!)