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The Evolution of IT Support: Onsite vs. Remote Solutions
In recent years, the landscape of IT support has shifted dramatically. Ten years ago, a good 80% of Operum Tech’s IT support was delivered on-site; now, it’s closer to 8%. Faster internet and better remote software have enabled this shift, but where does that leave your traditional on-site support? While remote IT support brings speed,… Continue reading The Evolution of IT Support: Onsite vs. Remote Solutions
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While IT support is serious business, the tech support world often brings its fair share of unexpected and funny moments. Here are a few of our favorite stories from the field, along with some practical lessons we’ve learned along the way… 1. “The Case of the Vanishing Internet” Picture this: an hour of intense troubleshooting,… Continue reading Tech Support Tales: The Funniest Tickets We’ve Seen Over the Years